Privacy Policy

1. Overview

At Immaculate Restoration and Immaculate Restoration ("Immaculate", "we", "our", or "us"), your privacy is our absolute priority. This Privacy Policy details how we collect, use, protect, and disclose your personal information when you use our website, contact forms, emergency dispatch portals, or book our premium restoration, emergency mitigation, and floor care services.

2. Information We Collect

We collect information that you directly provide to us, including:

• Contact Details: Your name, phone number, email address, and physical property address when you fill out contact, emergency dispatch, or booking forms.
• Restoration & Service Details: Information about the type of water damage, mold, fire soot, sewage backup, biohazard, or specialty cleaning you need, room dimensions, insurance carrier name, policy numbers, and loss claim notes.
• Job Application Data: Resume files, employment history, and contact details submitted through our career intake portal.
• Usage Data: Anonymous browsing metrics, IP address, and cookie tokens to help improve site loading speed and layout responsiveness.

3. How We Use Your Information

We use the collected information to provide, coordinate, secure our services, and communicate with you, specifically:

• To schedule service appointments and dispatch priority emergency restoration technicians to your property.
• To compile digital Xactimate loss estimates, thermal moisture maps, and structural damage reports.
• To bill your insurance carrier directly under our Direct Insurance Billing system.
• To reply to your questions, support requests, and send booking updates.
• To contact you via SMS, email, and phone calls with emergency service updates, promotional offers, and customer support.

4. Data Protection & Retention

We implement industry-standard secure server configurations, SSL data encryption, and strict access controls to ensure your physical addresses, phone numbers, and names are fully protected. We never sell, rent, or trade customer information to third-party marketing networks.

5. Third-Party Services

We may utilize certified third-party service partners to handle communications or support operations (such as email servers, Google Maps integrations, or analytical metrics). These entities are legally required to manage your data strictly in accordance with privacy laws and our standards.

6. Your Privacy Rights & Opt-Out

You have the right to request a copy of the personal information we hold about you, request corrections, or ask for the deletion of your contact information from our active records. To request any updates, please reach out to us using the contact details below.

To stop receiving promotional SMS messages, reply "STOP" to any text message. To opt out of marketing emails, click the "Unsubscribe" link.

7. Contact Us

If you have any questions about this Privacy Policy, please contact Immaculate Restoration & Immaculate Restoration: